Receptionist
Calls, bookings and follow-up
- Answers every call, text and email 24/7
- Books and dispatches jobs and keeps customers updated on their job
- Follows up quotes, sends and chases invoices and asks every happy customer for a Google review
- Gets a burst pipe or a sewer backup straight to your on-call plumber
- Sends appointment reminders and renews maintenance plans
- Works inside your tools and tells you what needs you
Instead of a receptionist, CSR or answering service.
What this job costs today
~$66k/yr a full-time customer service rep, wages and benefits
BLS, 2025Their goalEvery call answered
Caller A pipe burst under the kitchen sink. There's water everywhere.
Receptionist Let's stop it first. There's usually a shut-off valve under the sink. If that won't turn, use the main where the water line comes into the house. Is it off?
Caller Yes, it's off now. We're at 14 Birch Lane.
Receptionist Good. I've marked this as an emergency and sent your address to the on-call plumber.
Emergency · on-call plumber sent